Privacy Policy

Introduction

Phoenix House ("we," "our," or "us") is committed to protecting the privacy and dignity of our residents and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide and manage assisted living services
• Coordinate medical care and treatment
• Process billing and insurance claims
• Communicate with residents and their families
• Comply with legal and regulatory requirements
• Improve our services and resident care
• Ensure the safety and security of our residents

Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing purposes
• Government agencies as required by law
• Emergency responders in case of medical emergencies
• Authorized family members or legal representatives
• Service providers who assist us in operating our facility

We will never sell your personal information to third parties for marketing purposes.

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain the privacy and security of protected health information (PHI) as required by law. Our staff receives regular training on HIPAA requirements and privacy practices.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical records
• Encrypted electronic communications
• Access controls and staff training
• Regular security assessments

Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to your information
• Request restrictions on how we use your information
• Receive confidential communications
• File a complaint if you believe your privacy rights have been violated

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.